MAHC Scores Above Provincial Average For Patient Satisfaction

Posted: 2019-12-24 13:50:19 By: hbr

Patient satisfaction for acute and emergency care received at Muskoka Algonquin Healthcare’s (MAHC) two sites continues to rank above provincial averages for Ontario community hospitals, according to a recent survey.

The results are based on patient satisfaction survey responses from the first quarter of the 2019-2020 fiscal year between April 1 and June 30, 2019. The MAHC says surveying occurs on a monthly basis, whereby 25 randomly selected inpatients and 100 Emergency Department randomly selected outpatients at each site are mailed surveys to rate their care.

Emergency patients indicated a rating of 56.7% overall satisfaction with their care, exceeding the Ontario average of 48.9%. Further, MAHC exceeded average score on all four of the dimensions of care measured, including a 74.9% rating on how well doctors and nurses communicate with patients.

For acute inpatient care, survey respondents indicated an overall satisfaction rating of 71%, which exceeds the average of 58.2%.

Today Is: 2020-01-17 - Week: 2 - 1969-12-01