MAHC Scores Above Provincial Average For Patient Satisfaction
Patient satisfaction for acute and emergency care received at Muskoka Algonquin Healthcare’s (MAHC) two sites continues to rank above provincial averages for Ontario community hospitals, according to a recent survey.
The results are based on patient satisfaction survey responses from the first quarter of the 2019-2020 fiscal year between April 1 and June 30, 2019. The MAHC says surveying occurs on a monthly basis, whereby 25 randomly selected inpatients and 100 Emergency Department randomly selected outpatients at each site are mailed surveys to rate their care.
Emergency patients indicated a rating of 56.7% overall satisfaction with their care, exceeding the Ontario average of 48.9%. Further, MAHC exceeded average score on all four of the dimensions of care measured, including a 74.9% rating on how well doctors and nurses communicate with patients.
For acute inpatient care, survey respondents indicated an overall satisfaction rating of 71%, which exceeds the average of 58.2%.