Pocket 911 Calls Cause Problems For OPP

Posted: 2019-08-12 10:08:21 By: hbr

Over the past week end, Huntsville OPP responded to almost 40 pocket dials and unintentional 9-1-1 calls.

Police say for every unintentional call or pocket dial received, an emergency communicator must determine whether a real emergency exists and if police, fire or paramedics should be dispatched. With every unintentional call received, precious seconds may be taken away from someone who really needs help.

Police ask that if you place an unintentional 9-1-1 call, stay on the line to let the emergency operator know it was a pocket dial/unintentional call. Every 9-1-1 call is taken seriously. When a 9-1-1 caller doesn't respond, that could be a sign of trouble - a possibility an emergency responder can't ignore.

You can prevent pocket dials or unintentional 9-1-1 calls by:

  • Using the keypad lock feature.
  • Turning off the 9-1-1 auto-dial feature or
  • Refraining from programming a wireless device to automatically or "speed dial" 9-1-1.